Frequently Asked Questions

What currency are your prices listed in?

All prices on Auralyx Air are listed in USD ($).

How long does shipping take?

Orders are typically processed within 24–48 hours.

Average shipping times:

• United States: 7–10 business days
• International: May vary depending on location and customs processing

Once your order ships, tracking information will be emailed to you automatically.

When will I receive tracking information?

Tracking numbers are usually updated within 3–5 business days after your order ships.

If you haven’t received tracking after that timeframe, feel free to reach out to us at:
admin@auralyxair.com

Will this actually help with pet hair and shedding?

Golden retriever level shedding? Heck yeah.

Auralyx Drive is designed to help reduce airborne pet hair, dust, dander, and everyday particles inside your cabin.

While it won’t magically vacuum your seats for you (we wish), it absolutely helps keep your air cleaner and fresher during daily drives, road trips, and pet adventures.

Is the purifier loud while driving?

Not at all.

Auralyx Drive is designed for quiet, low-noise operation so it can run discreetly in the background without becoming distracting during your commute or road trips.

Think subtle airflow — not desktop fan levels of noise.

Does it fit in all vehicles?

Auralyx Drive is designed to fit most standard-sized vehicle cup holders.

From daily commuters to luxury SUVs, the compact footprint integrates cleanly into your interior without taking up unnecessary space.

Can I use it outside of my car?

Absolutely.

The purifier can also be used in:

• offices
• bedside setups
• desks
• small personal spaces

Anywhere USB-C power is available.

How often should I replace the filter?

For best performance, we recommend replacing the filter every 2–3 months, depending on usage and air conditions.

If you regularly drive with pets, smoke exposure, pollen, or heavy traffic pollution, more frequent replacements may help maintain peak performance.

What is your return policy?

We offer a 30-day satisfaction guarantee.

If your product arrives defective or damaged, we’ll make it right.

To start a return:

• Email us at admin@auralyxair.com
• Include your order number and a brief explanation of the issue

Please note:

• Returned items must be sent back before refunds are issued
• Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective

Can I cancel my order?

Yes — as long as your order has not shipped yet.

If you need to make changes or cancel your order, contact us as soon as possible at:
admin@auralyxair.com

Once an order has shipped, it will need to go through the normal return process.

I entered the wrong shipping address — what should I do?

Mistakes happen.

If you entered an incorrect address, email us immediately at:
admin@auralyxair.com

We can usually update addresses within 24 hours of purchase before fulfillment begins.

I still have a question.

We’re happy to help.

Reach out anytime at:
admin@auralyxair.com

To help us assist you faster, please include:

• your order number
• your shipping address
• a brief description of your question or issue